Terms of Service

1. Who these terms are between

These terms govern any engagement between Devworksfac, Lda. (NIPC PT517482963, Rua de Sarmento de Beires 280, 4250-448 Porto, Portugal) and a client who purchases a package, signs a proposal, or otherwise engages our services. By purchasing a package or starting a project with us, you accept these terms.

2. What we sell

We sell software development, product design and related engineering services, in two forms:

• Fixed-scope productised packages, ordered directly on this site at the price shown on the relevant service page at the time of order. No card payment is collected when you order — we confirm the order and follow up with a fixed-price invoice, payable by bank transfer. Each package's own page states what's included and excluded.
• Bespoke or retainer engagements, scoped via the contact/quote process and confirmed in a written proposal before work or billing begins.

3. Prices and payment

Prices on devworksfac.com are shown in EUR, exclusive of VAT unless stated otherwise. VAT is calculated when we issue your invoice, based on the billing and VAT/NIF details you give us; EU business clients with a valid VAT ID typically have the reverse charge applied. Purchasable packages are ordered on this site with no card details collected at that point; we confirm the order and send a fixed-price invoice (or, where the package states a deposit model, a deposit invoice) payable by bank transfer. Bespoke and retainer engagements are invoiced per the terms agreed in the written proposal.

4. Scope and changes

The scope of a fixed-price package is exactly what's listed as "included" on its page, at the time of purchase. Anything not listed is excluded by default. If you need something outside that scope, we'll quote the change in writing before doing the work — we don't silently expand scope, and we don't silently absorb it either.

5. Right of withdrawal (consumers) and the express start request

If you are a consumer (purchasing outside the course of a trade, business or profession) and based in the EU, Portuguese law implementing the EU Consumer Rights Directive (DL n.º 24/2014) gives you a 14-day right to withdraw from a distance purchase without giving a reason.

Because our services are often time-sensitive (reserving a build slot, starting a scoped sprint on a specific date), you may expressly request that we begin work before the 14-day withdrawal period ends. Any such request is made explicitly by you, in writing — we never assume it and never pre-tick it on your behalf. If you make this request and we begin work, you acknowledge that your right of withdrawal is lost once the service is fully performed, and that if you withdraw before full performance, you owe a proportionate amount for the service already provided, per DL n.º 24/2014.

Business (B2B) clients are outside this regime. If you are purchasing as a business, the withdrawal right above does not apply; cancellations instead follow our Refund Policy.

6. Intellectual property

Unless otherwise agreed in writing, ownership of the code, designs and other deliverables we build for you transfers to you on full payment and delivery. Before that point, and for any pre-existing tools, frameworks or internal libraries we use to build your project, ownership remains with Devworksfac. We may reference that we worked with you, and use non-confidential project details in our own portfolio, unless you ask us in writing not to.

7. Confidentiality

We treat project details, credentials and any non-public information you share with us as confidential, and use it only to deliver the engagement.

8. Liability

To the extent permitted by Portuguese law, Devworksfac's total liability arising from any engagement is limited to the amount paid for the specific package or engagement giving rise to the claim. We are not liable for indirect or consequential losses (such as lost profits or lost data) except where such liability cannot be excluded under mandatory Portuguese law. Nothing in these terms limits liability for death, personal injury caused by negligence, or fraud.

9. Governing law and disputes

These terms are governed by Portuguese law. Any dispute that can't be resolved directly will be submitted to the courts of the district of Porto. Consumers may also use the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr) or Portugal's Livro de Reclamações Eletrónico (livroreclamacoes.pt) to raise a complaint.

10. Changes to these terms

We may update these terms; the "Last updated" date reflects the latest version. Changes apply to engagements starting after the update — an engagement already in progress is governed by the terms in force when it was purchased.

Contact: support@devworksfac.com or +351 220 145 380, Mon–Fri 08:00–18:00 WET/WEST.